1. Acceptance of Terms
By accessing the website of Hazelguard ("Company," "we," "us," or "our") and utilizing our procurement services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you are prohibited from using our website or services. These Terms apply to all users, buyers, and partners engaging in business with Hazelguard.
2. Use License
Permission is granted to temporarily download one copy of the materials (information, catalogs, or software) on Hazelguard's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials for commercial distribution.
- Attempt to decompile or reverse engineer any software contained on the website.
- Remove any copyright or other proprietary notations from the materials.
- Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions.
3. Product Information
We strive to ensure that all product descriptions, specifications, and pricing on our website and catalogs are accurate. However, we do not warrant that product descriptions or other content are entirely error-free, complete, or current. In the event of a pricing error or specification change, we reserve the right to refuse or cancel any orders placed for the affected products.
4. Ordering and Payment
All orders are subject to acceptance and availability. Upon submitting a quote request or purchase order, our team will provide a formal proforma invoice detailing the final costs, including shipping and applicable taxes.
- Payment Terms: Standard payment terms are specified on the invoice. We accept wire transfers, letters of credit (L/C), and approved corporate credit cards.
- Cancellations: Orders for custom-manufactured or specialized industrial chemicals cannot be canceled once production has commenced. Standard orders may be canceled within 48 hours of placement, subject to a restocking fee.
5. Shipping and Delivery
Hazelguard operates globally and utilizes established freight forwarders. Delivery timelines provided are estimates and not guaranteed.
- Incoterms: Shipping terms (e.g., FOB, CIF, DDP) will be explicitly stated in your contract.
- Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the carrier, unless otherwise specified in the agreed Incoterms.
- Customs and Duties: The buyer is responsible for all import duties, taxes, and customs clearance in the destination country unless DDP terms are agreed upon.
6. Returns and Refunds
Due to the nature of medical equipment, consumables, and industrial chemicals, returns are strictly regulated.
- Returns are only accepted for defective products or errors in fulfillment on our part.
- Claims for defects or shortages must be made in writing within 14 days of receipt of goods.
- Authorized returns must be shipped back in their original, unopened packaging.
- Refunds or credits will be issued only after the returned goods have been inspected and approved by our quality assurance team.
7. Warranties and Disclaimers
Medical equipment is supplied with the original manufacturer's warranty. Hazelguard makes no additional warranties, expressed or implied, and hereby disclaims all other warranties including, without limitation, implied warranties of merchantability or fitness for a particular purpose.
We do not warrant that the operation of our website will be uninterrupted or error-free.
8. Intellectual Property
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of Hazelguard or its content suppliers and protected by international copyright laws. The Hazelguard name and logo are registered trademarks.
9. User Responsibilities
As a user of our services, you agree to:
- Provide accurate, current, and complete information during the procurement process.
- Maintain the confidentiality of any account credentials provided to you.
- Comply with all applicable local, state, national, and international laws regarding the import and use of our products.
- Not use our products for any illegal or unauthorized purpose.
10. Limitation of Liability
In no event shall Hazelguard, its directors, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services or products. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the specific products giving rise to the claim.
11. Indemnification
You agree to defend, indemnify, and hold harmless Hazelguard and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of your use and access of the Service, or a breach of these Terms.
12. Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of our services shall be resolved through binding arbitration in New York, NY, in accordance with the commercial arbitration rules of the American Arbitration Association.
13. Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
15. Contact Information
If you have any questions about these Terms, please contact our Legal Department:
- Email: legal@hazelguard.com
- Phone: +27 71 944 8009
- Address: Hazelguard Legal Department, 19 Tekstiel St, Parow Industrial, Cape Town, 7493, South Africa